Flooding

Flooding can be caused by numerous events. Regardless of the cause in the event of a flood the City will work in coordination with supporting agencies to respond to and resolve the cause of flooding as quickly as possible. In addition, with numerous pump stations located around the municipality, the City will work to rapidly drain all flood waters.

Unlike widespread events such as earthquakes, you may be the first to notice a flood. If you believe that may be the case, perform the following actions:

• If you are not already safe, get to a safe place. Do NOT underestimate the strength of flood water and how fast the situation can change.
• Once you are sure you are and will remain safe, do one of the following:
  • If the flooding appears that it may become life threatening, contact 9-1-1.
  • If the flooding does not appear life-threatening, contact the City’s Public Works Dispatch (open 24/7) at 604-270-8721.

Depending on the cause of the flooding, you may have warning in advance. If you do receive a warning, here are some steps you can take to prepare for the impending flood:

• Shut off all power (electrical and gas) in your home (visit BC Hydro for more information). Beware of electrical outlets or shut-offs if flooding is present indoors. 
• Safeguard or minimize damage to electrical, natural gas or propane heating equipment (consult your supplier for instructions on how to proceed).
• Where possible, move furniture, electrical appliances and other belongings to floors above ground level. Disconnect immovable appliances if possible.
• Remove toxic substances such as pesticides and insecticides from the immediate area to prevent pollution.
• Shut off the water to the toilet, and securely plug basement sewer drains and toilet connections.
• Disconnect eaves troughs if they are connected to the house sewer.
• Be sure to save the contact number for your insurance on your phone, as well as the policy information. Know the emergency numbers for utilities suppliers. 
• Place sandbags or polyethylene barriers at locations where they may assist in blocking the water from entering.

For more information on flooding preparedness visit PreparedBC and download a copy of the following guide:  Flood Preparedness Guide.

Evacuation
Vacate your home when you are advised to do so by local emergency authorities. Ignoring such a warning could jeopardize the safety of your family or those people who might eventually have to come rescue you.

If you are using your car, try not to drive through flood waters, fast water can sweep your car away. However, should you be caught in fast rising waters and your car stalls, leave it behind. Always consider your safety and the safety of others. Follow the routes specified by officials and don’t take shortcuts, they could lead you to a blocked or dangerous area.

If you receive instructions to evacuate:

1. Stay calm.
2. If you require assistance evacuating (such as physical support) contact your support network. If you are unable to find assistance, contact first responders immediately.
3. Gather your family; a neighbour or someone who may need help.
4. When you leave, take your emergency grab-and-go bag with you
5. Take essential items that are available only if there is time. These could include things such as diapers, baby food, clothes, critical medications and money.
6. If possible, turn off appliances such as stove, lights, air conditioning and heaters.
7. Do not use more cars than you absolutely have to (streets will be filled with other evacuating residents).
8. Keep the windows and vents in the car closed.
9. Follow the routes specified by officials. Don’t take shortcuts. They could lead you to a blocked or dangerous area.
10. Avoid fast moving water or water with an unknown depth. If your car gets stuck in water evacuate the car as quickly as possible – if you are able to safely do so. Do not stay with the car as conditions can rapidly change and you may not be able to get out later.
11. Do not use the telephone unless you need immediate emergency service.
12. Register with the designated reception centre so that you can reunite with family and loved ones. (Information on location would soon be on the news and City social media channels)
13. Follow the contacts listed in the Emergency Telephone Numbers and Information Sources section to remain connected and receive up-to-date information.

Shelter-in-Place (Stay Inside)
If you receive instructions to shelter in place:

1. Move indoors as quickly as possible.
2. Close all openings. Use duct tape foil or plastic wrap to seal leaks in openings.
3. Turn off all heating, ventilation and air conditioning systems. Close vents.
4. Do not use fireplaces. Close all dampers.
5. Do not operate the clothes dryer. If possible disconnect and seal the dryer hose.
6. Close drapes, curtains and shades. Stay away from external windows.
7. Stay in an inside room away from windows and doors if possible.
8. Use telephones only if you need immediate emergency service.
9. Avoid smoking as it contaminates the air.
10. Do not leave the building until told it is safe to do so.
11. Follow the contacts listed in the Emergency Telephone Numbers and Information Sources section to remain connected and receive up-to-date information.
12. Turn on the radio or television for information on the news.