Report a Problem
For a dog attack in progress call 911 immediately!
To report a dog in a hot car between the hours of 10:00 am to 6:00 pm Monday to Friday, call RAPS at 604-275-2036.
After-hours: When RAPS is closed, send a patrol request to firstname.lastname@example.org which goes directly to our Officers in the field between the hours of 7:00 am to 9:00 pm - 7 days a week (including statutory holidays). If you see a dog in distress outside of RAPS and Community Bylaw hours, please contact the RCMP non-emergency number 604-278-1212.
For questions, comments or complaints please contact Community Bylaws at 604-276-4345 or use our Customer Feedback form.
Community Bylaws Department
6911 No. 3 Road
Richmond BC V6Y 2C1
All public complaints are prioritized and investigated at the discretion of the City based on urgency (e.g. public safety).
- Stray or Injured Animals
- Cruelty to Animals
- Dispose of Dead Animals
- Wild Animals on Private Property
Stray or Injured Animals
To report stray, off-leash dogs, or injured animals, please contact the Regional Animal Protection Society or the numbers below during the designated times:
Regional Animal Protection Society (RAPS)
Richmond Animal Shelter
12071 No. 5 Road
Richmond BC V7A 4E9
|Time Schedule for Calling to Report Stray or Injured Animals|
|10:00 am - 6:00 pm (Weekdays)
9:00 am - 5:00 pm (Weekends & Holidays)
Regional Animal Protection Society
|After hours||RCMP Non-Emergency||604-278-1212|
To report cruelty related complaints, please contact the BC Society for the Prevention of Cruelty to Animals (SPCA) directly at 604-879-7343.
Dispose of Dead Animals
In the case of dead animals on City Property, please call the RAPS from 10:00 am to 6:00 pm weekdays and from 9:00 am to 5:00 pm weekends at 604-275-2036. After hours, please call the City's 24 hour call centre at 604-270-8721. Contacts for other locations are as follows:
- from highway - Mainroad Contracting- 604-271-0337
- from private property - individual responsibility
Wild Animals on Private Property
The Regional Animal Protection Society will respond if an animal is injured. Please call 604-275-2036 during business hours (see time schedule above).
For nuisance animals such as skunks, racoons, squirrels or possums you must call a private pest control company for assistance.
For rats and mice, call the Health Department at 604-233-3147.
Richmond does not ordinarily have problems with larger wild animals. If you have general questions or concerns regarding wild animals, please call the provincial Wildlife Conservation Officer in Surrey at 604-582-5250.
To report wild animals at large or the feeding of wild animals, please contact BC Wildlife Services at 1-800-663-9453.