Paying Your Utility Bill

Five Ways to Pay

Payment Options
Financial Institution

Online Banking, bank machine/ATM, in person, or by telephone

Credit Card Service fees apply
Mail City of Richmond
6911 No. 3 Road,
Richmond, BC V6Y 2C1

Cheques must be made payable to the "City of Richmond". Cheques post-dated for the due date on your bill are acceptable. Do not send cash in the mail.

Postmarks will not be accepted as date of payment.
24 Hour Drop Box at City Hall 6911 No. 3 Road (west side of building)
In Person at City Hall

City Hall cashiers are open for utility bill and property tax payments.

Monday-Friday, 8:15am-5:00pm

Cheque, debit or credit card (credit card service fees apply)

No cash payments accepted.

Online Banking

Online Payments

You can pay your property tax or utility bills online if you are a member of a Canadian financial institution that offers online services. To set up your account:

  1. Contact your bank to set up online banking
  2. Add the City of Richmond as a payee
  3. For utility payments enter your 6-digit utility account number

Suggested Utility Payee Name

Financial Institution Utility Payee Name
Bank of Montreal Richmond, City of, Utility
Coast Capital Savings Richmond City Utilities
Westminster Savings Credit Union Richmond, City – Utilities
Vancity Savings Credit Union RICHMOND, CITY-UTILITIES
HSBC Richmond Utilities, City of

Credit Card (service fees apply)

Pay your property taxes and utilities by credit card through the City’s website with your Visa, MasterCard or American Express. A convenience fee of 2.00% of your tax or utility payment will be added to your payment amount to offset the service fees charged to the City by the various credit card companies.

NOTE: Service fees are subject to change pursuant to the City's Credit Card Payment Service Fee Bylaw No. 9536.

Pay with your credit card via My Property account:

Log In

Or, pay with your credit card using account information from your utility bill:

Pay Now

Pre-Authorized Withdrawal (PAWS) Option

Did you know the City offers a prepayment plan?

This option offers the convenience of paying your property taxes and annual utility charges in 10 monthly installments through an automatic deduction from your bank account. Payments towards your next years property taxes and annual utility charges are deducted on the first business day of each month, commencing on August 1. The City pays you interest on these monthly installments, which is credited to your tax account.

For metered utilities, you have the option to have automatic withdrawals - on the meter due date - for the balance payable noted on your meter bill.

Contact the City of Richmond Tax Department at 604-276-4145 for further information on this plan or simply complete and mail us your application noted below.

Property Pre-Authorized Withdrawal (PAWS) Form

Property Pre-Authorized Withdrawal (PAWS) form

Late Payments

If your utility bill is not paid by the due date, the 10% discount does not apply.

Avoid postal delays by registering with MyRichmond to receive your property tax and utility bills by email:


If utility notice has not been received by mail or email, request a replacement notice from the Tax & Utility Department before the utility due date to avoid losing the discount.

Related Topic: Paying your Tax Bill