Contact Us

How to Contact Us

1. Request a Service or Report a Problem
Complete a Customer Feedback Forms.

2. Find Phone Contacts
Use the Service Directory to search phone numbers for over 500 City services, listed alphabetically.

3. Contact the Mayor, Council, or Departments
Visit our City Departments page for phone, email, and mailing information or view the following for a printable list of frequently contacted service areas:
City of Richmond Contact Information

4. Need Help?
Contact the Customer Service Centre by phone, email, or regular mail for assistance in directing your inquiry.

5. Mail or Drop Off
Use the 24-hour drop box at Richmond City Hall (west entrance).

Note: This site does not have a staff directory. To contact a City staff member, call 604-276-4000 and ask for them by name or department.

In Case of Emergency

Call the City's 24 Hour City Emergency Line at 604-270-8721 in the case of an emergency such as broken water mains, sewer problems, downed trees on roads, traffic lights out, icy roads or other problems of this nature.

For Police, Fire, or Ambulance, emergencies only, call 911.

Finding City Hall

Located at the corner of Granville Avenue and No. 3 Road. See Parking at the City Hall for a map and parking information.

City of Richmond6911 No. 3 Road
Richmond BC V6Y 2C1

604-276-4000 General Inquiries

604-276-4311 Telecommunication Device for the Deaf (TDD)

Hours of Operation

Mon-Fri: 8:15am-5:00pm

Mayor and Councillors

To contact the Mayor and Councillors see the Mayor and Councillors contacts page. Note: Emails for Mayor and Councillors are directed through the City Clerks Department in order to maintain proper routing, filing and follow up procedures.

City Works Yard

5599 Lynas Lane
Richmond BC V7C 5B2

604-270-8721 Works Yard Dispatch (24 hours everyday)

Hours of Operation

  • Most crews and Foreman: Mon-Fri: 7:30am-4:00pm
  • Public Works Service Centre: Mon-Fri: 8:00am-4:00pm
  • Garage (afternoon shift): Mon-Fri: 3:30pm-1:00am
  • Recycling Depot: Mon-Sun: 9:00am-6:15pm (Closed on statutory holidays)

Other City Buildings

The City operates out of many sites including fire halls, community recreation facilities and more. See City Buildings for more information.